Utilizing a crm sales force (Customer Relationship Management) tool is one of the best choices a business can make. Vembu CRM sales force automation, help desk and social media integration management to provide high-level analysis on how customers are engaging with your business.
The crm sales force feature is used to track leads as potential sales opportunities. Custom stages can be added and assigned to individual leads. This features enables exact and detailed reports to be created based on opportunity stages, sales reps, lead sources and/or regions.
Help desk integration manages all the customer email conversations with your support team. Customer emails to your support team will be automatically converted to tickets and all support activities under your existing email accounts are retained. Agent replies to the customer tickets use the same email address, so there isn’t any interference in your support process.
The CRM social media management feature imports company interaction feeds from all major social networking sites. Engage with your customers in real time. All interactions are converted to tickets and are tracked continuously. That way you never miss an interaction with customers using crm sales force.
