Vembu HelpDesk is the most important integration of Vembu CRM for assisting customers with their queries and issues. It plays a vital part in managing and analyzing requests and inquiries from a centralized location, allowing a better handle on customer relations.
The mobile application for Vembu CRM was launched in Q4 of 2014 making it easier than ever to deploy a mobile workforce. The application helps you get closer to the customer with real-time access to customer account information on the go.
The advantages of Mobile CRM applications are:
- Instant access to customer data anywhere, anytime.
- Maintain quick response times.
- Continue to give customers excellent support and build trust.
- Expand the business and save time.
The initial release of Vembu CRM for Android had minor performance issues. Our customers also asked for a more streamlined interface. Vembu addressed the issues and responded with a tweaked up CRM application. Released today, the renewed CRM is user-friendly with enhanced features, interface and performance. Watch out for additions such as,
- Passcode lock.
- Forgot password.
- Reply to and BCC option included in ticket reply page.
- Fixed crash issue.
Your feedback is welcome at vembu-support@vembu.com
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