They say the best support is the one you don’t have to contact.
We totally agree with these words of wisdom. We have constantly thrived to provide the best support out there for our partners. However we also are firm believers of the concept that partners do not have to contact support for trivial reasons which would result in precious time of MSPs being wasted.
We are completely revamping our knowledgebase and in days to come, you can be assured of the best reading material and how-to articles about Vembu backup and disaster recovery solutions for MSPs.
Based on the analysis of support tickets we get, we have compiled the knowledgebase articles that would be required by MSPs right from the time they sign up to providing high quality service to your customers.
The knowledgebase can be accessed here.
If you feel we need to give more focus on any particular topic, be it a how-to or a use case, do let us know in the comments section and we would be glad to include the same in the knowledgebase.
