Vembu CRM is already making its success by simplifying the reach of a customer with the company by destructing every possible difficulties a user faces in reporting his/her queries. While Vembu HelpDesk helps in efficiently handling user tickets and customer self service portal helps companies achieve a near transparency model, here is an added feature to Vembu HelpDesk that re-assures losing a loyal customer is and will always remain old story.
What does tracking customers mean?
Using Vembu CRM, you can create follow-ups for individual customer tickets. This helps in reaching customers via mail, call or remote access at right time for sale/support related queries and help resolve their issues efficiently. This helps in improving support response and also helps increase the trust factor of a product/service with customers.
How to track customers?:
- Once a customer ticket is received, we will be having a follow-up button in view page of every ticket.
- Clicking on it will help create follow-up.
- Select the date and time to follow up on customer query, if needed.
- Provide a short description on the issue to be followed up with the customer and click save. A follow-up is created.
- You can also allot reminder for follow-up prior to the scheduled time- in hours/minutes.
- Navigating to follow-up tab will list follow-ups allotted for a particular agent.
- A popup will be displayed as per allocation of reminder for the follow-up which will navigate to the issue related ticket and can also be dismissed if resolved.
To learn more about Vembu CRM HelpDesk, visit: CRM Helpdesk
To learn more about Customer Self Service Portal, visit: Costomer Self Portal
Go questions? Email us at vembu-support@vembu.com for answers.
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